Facilities Command Center Technician

About the role

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center.

Responsibilities

• Identify and respond to issues using video feeds and system data
• Cook up to restaurant-quality meals for free
• Coordinate emergency responses when disruptions such as natural disasters or power outages occur
• Work closely with internal teams and emergency services to ensure a safe environment and restore normal operations quickly and effectively

Requirements

• Live affordably in a city known for its rising tech talent
• Be open to working 2nd and 3rd shifts, as well as weekends
• Have a valid driver’s license and reliable transportation
• Be eligible to work in the United States without visa sponsorship
• Be willing to relocate to the Madison, WI area (relocation assistance available)

Qualifications

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Ability to work in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field

Skills

• Knowledge of security systems and access management
• Ability to work in a fast-paced, high-stress environment
• Strong problem-solving and critical thinking skills

Benefits

• Comprehensive benefits package including healthcare, retirement plans, and paid time off
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years

Pay

Compensation is competitive and commensurate with experience.

Schedule

Second and third shifts, as well as weekends.