Facilities Command Center Technician
About the role
You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Monitor real-time alerts and manage access and security systems
- Oversee building operations from the Facilities Command Center
- Identify and respond to issues using video feeds and system data
- Cover emergencies such as natural disasters or power outages
- Coordinate with internal teams and emergency services
- Ensure a safe environment and restore normal operations quickly
Requirements
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
Qualifications
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Benefits
- Comprehensive benefits to keep you healthy and happy
- Merit-based compensation reflecting the impact of your work
- Award-winning campus with unique perks like free, high-quality meals
- Annual raises and bonuses, stock grants, and a four-week sabbatical after five years
Pay
Compensation is competitive and commensurate with experience.
Schedule
Second and third shifts, as well as weekends, are required.
Skills
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
Benefits
- Comprehensive benefits to keep you healthy and happy
- Merit-based compensation reflecting the impact of your work
- Award-winning campus with unique perks like free, high-quality meals
- Annual raises and bonuses, stock grants, and a four-week sabbatical after five years
Pay
Compensation is competitive and commensurate with experience.
Schedule
Second and third shifts, as well as weekends, are required.
Location
The position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.
Equal Opportunity Employer
Epic is an Equal Opportunity Employer and is committed to diversity and inclusion in all aspects of our organization. Learn more about our commitment to equality and inclusion at https://careers.epic.com/EEO.