Facilities Command Center Technician

About the role

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center.

Responsibilities

• Identify and respond to issues using video feeds and system data
• Cook up to restaurant-quality meals at no cost
• Coordinate emergency responses during disruptions like natural disasters or power outages
• Work closely with internal teams and emergency services to ensure a safe environment and restore normal operations

Requirements

• Live affordably in Madison, WI, a city known for its rising tech talent
• Be open to working 2nd and 3rd shifts, as well as weekends
• Have a valid driver’s license and reliable transportation
• Be eligible to work in the United States without visa sponsorship
• Be willing to relocate to the Madison, WI area (relocation assistance available)

Qualifications

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field

Skills

• Proficiency in video surveillance and system management
• Ability to work in a high-pressure, real-time environment

Benefits

• Comprehensive benefits package including healthcare, paid time off, and more
• Annual raises and bonuses based on performance
• Stock grants to align personal and professional growth
• A four-week sabbatical after five years

Pay

Compensation is commensurate with experience.

Schedule

Open to 2nd and 3rd shifts, as well as weekends.

Benefits

• Healthcare is global
• Stock grants to align personal and professional growth
• A four-week sabbatical after five years

COVID-19 Vaccination

As an Equal Opportunity Employer, we require all employees to be vaccinated against COVID-19.