Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Maintain business continuity by monitoring real-time alerts and managing access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to date, restaurant-quality meals for staff
• Attend sabbaticals anywhere in the world after five years
• Participate in team-building activities and professional development opportunities

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Ability to work in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days

Qualifications

• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• Covered by comprehensive benefits including healthcare, paid time off, and retirement plans
• Eligible for annual raises and bonuses, as well as stock grants

Benefits

• Global healthcare coverage
• Flexible work schedule including 2nd and 3rd shifts, as well as weekends
• Annual sabbaticals available after five years
• Opportunities for professional development and team-building activities

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers. Your merit-based compensation will be reviewed annually.

Schedule

Shifts may vary, including 2nd and 3rd shifts, as well as weekends.

Skills

• Security operations
• Emergency response
• High-volume field experience or interest

Benefits

• Comprehensive benefits package including healthcare, paid time off, and retirement plans
• Annual raises and bonuses
• Stock grants
• Global healthcare coverage
• Flexible work schedule including 2nd and 3rd shifts, as well as weekends
• Annual sabbaticals available after five years
• Professional development and team-building opportunities