Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Monitor real-time alerts and manage access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to date, restaurant-quality meals for staff
• Work in a high-pressure, real-time environment
• Coordinate emergency responses during disruptions like natural disasters or power outages
• Ensure a safe environment and help restore normal operations quickly and effectively

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Qualifications

• Open to working in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field
• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Eligible to work in the United States without visa sponsorship
• Open to 2nd and 3rd shift, as well as weekend days
• Relocation to the Madison, WI area (relocation assistance available)

Skills

• Security operations
• Emergency response
• High-volume field experience

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Merit-based compensation reflecting the impact of your work on the company and our customers
• Award-winning campus design that enhances productivity and collaboration
• Annual raises and bonuses
• Stock grants
• Global healthcare coverage
• Opportunities to travel and make a difference through Epic’s initiatives

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Open to 2nd and 3rd shift, as well as weekend days.

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Merit-based compensation reflecting the impact of your work on the company and our customers
• Award-winning campus design that enhances productivity and collaboration
• Annual raises and bonuses
• Stock grants
• Global healthcare coverage
• Opportunities to travel and make a difference through Epic’s initiatives