Facilities and Operations Dispatcher- Transportation Dept

Gwinnett County Public Schools

Qualifications

• High School Diploma or General Education Degree or equivalent (Required)
• Bachelor’s Degree in a related field (Preferred)
• 1 year as a school bus manager and one year as a dispatcher (Preferred)
• 2 years of clerical experience (Preferred)

Skills

• Ability to type and perform clerical duties with a high rate of speed and accuracy
• Basic knowledge of Gwinnett County Public Schools (GCPS) policies and procedures, handbook, and standard operating procedures
• Demonstrated skills in oral and written communication
• Demonstrated skills in organization and problem solving
• Ability to follow oral and written instructions quickly and accurately
• Ability to file and maintain documents and records
• Competent technology skills in word processing, graphics, and experience using the Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to effectively perform multiple tasks
• Ability to act as a representative of Gwinnett County Public Schools

Responsibilities

• Provide professional customer service and serve as the first point of contact for public communications regarding dispatch operations and provide clerical support for the department’s dispatch operations
• Act as the point of contact for public communications regarding dispatch operations
• Communicate professionally and assist parents, local school administrators, and internal staff
• Answer dispatch customer service telephones and handle customer concerns appropriately or direct the caller to the appropriate area for problem resolution
• Assist with dispatch scheduling activities, including scheduling dispatchers’ hours (rotating night and weekend schedule), staff development, leave requests, annual CPR training, filling in during absenteeism, and scheduling during seminars and outside workshops
• Manage the operations supervisor’s calendar
• Address basic issues arising from dispatch operations; identify, investigate, and solve all concerns within the department in the absence of the supervisor
• Assist with data collection, ensuring radio data and statistics are sorted, reviewed, and entered on various spreadsheets daily
• Utilize chart data for problem solving and forecasting as requested by the supervisor
• Assist with generating statistical and written reports as necessary, including initial accident and injury reports
• Assist with coordinating emergency services, contacting and maintaining positive relationships with local emergency agencies, and communicating with local police, fire, and paramedic departments to update courses of action
• Utilize various computer programs to communicate, collect data, track buses, locate students, call parents, and research bus manager and route information
• Assist with special projects as assigned, including planning, coordinating, and executing projects
• Assist with field trip and after-school duties, complete monthly billing for the After School Department, and train all personnel for both departments
• Mentor new staff members as requested
• Perform other duties as assigned

Physical Demands

• Frequently required to sit for extended periods of time, talk, hear, stand, and walk
• May be required to use hands to touch, handle, feel, and/or reach
• Occasionally required to stoop, kneel, or crouch
• Must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus
• Required to operate a motor vehicle in performance of duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.