Transportation - Transportation Admin - Dispatch Operations

The Transportation Admin - Dispatch Operations at ACV is responsible for supporting the Transportation department through dispatch-related tasks and assignments. This role utilizes processes and procedures established by the Transportation department to assign carriers to jobs, resolve routine issues, and provide high quality customer service.

Responsibilities

• Triage customer and carrier inquiries; process transactions and communications to provide timely resolutions.
• Refer inquiries or tasks to appropriate Teammate(s).
• Process transactions to support operations and dispatching. Transactions may include assigning dispatch jobs, expediting operations surrounding transport orders, or assessing the needs of customers and carriers to ensure seamless orders; relegate and escalate transactions to appropriate Teammate(s).
• Build relationships with carriers, customers, and internal departments and Teammates.
• Resolve basic issues utilizing processes, procedures, and developing problem solving skills.
• Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms.
• Work with team to maintain status of dispatched jobs.
• Connect with sellers, buyers, and carriers to provide continuous communication.
• Ensure transactions and records are accurate, up-to-date, and compliant.
• Collaborate with management and team to express ongoing issues or opportunities for improvement.
• Perform additional duties as assigned.

Requirements

• Ability to read, write, speak, and understand English.
• High School Diploma or GED.
• Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry.
• Basic problem-solving ability.
• Developing teamworking skills, including both internally and externally.
• Proven customer service ability.
• Communication and organizational skills.
• Sense of urgency and self-motivation.
• Familiarity with business technology, including Microsoft Office or G Suite. Salesforce experience a plus.

What we offer

• Multiple medical plans including a high deductible, low cost health plan.
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance.
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance.
• Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation.
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company.
• Retail planning through the Company’s 401(k).

Who we are looking for

We are looking for a candidate who can actively and consistently support all efforts to simplify and enhance the customer experience. They should have the ability to read, write, speak, and understand English, a High School Diploma or GED, minimum 6 months experience in customer service, administrative or clerical work, or transportation industry, basic problem-solving ability, developing teamworking skills, proven customer service ability, communication and organizational skills, sense of urgency and self-motivation, and familiarity with business technology, including Microsoft Office or G Suite. Salesforce experience is a plus.

What you will do

The Transportation Admin - Dispatch Operations at ACV is responsible for supporting the Transportation department through dispatch-related tasks and assignments. This role utilizes processes and procedures established by the Transportation department to assign carriers to jobs, resolve routine issues, and provide high quality customer service.

What you will need

• Ability to read, write, speak, and understand English.
• High School Diploma or GED.
• Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry.
• Basic problem-solving ability.
• Developing teamworking skills, including both internally and externally.
• Proven customer service ability.
• Communication and organizational skills.
• Sense of urgency and self-motivation.
• Familiarity with business technology, including Microsoft Office or G Suite. Salesforce experience a plus.

Our Values

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Compensation

The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.