Transportation Admin - Dispatch Operations

The Transportation Admin - Dispatch Operations plays a crucial role in supporting the Transportation department through dispatch-related tasks and assignments. This role utilizes processes and procedures established by the Transportation department to assign carriers to jobs, resolve routine issues, and provide high quality customer service.

What You Will Do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage customer and carrier inquiries; process transactions and communications to provide timely resolutions.
• Refer inquiries or tasks to appropriate Teammate(s).
• Process transactions to support operations and dispatching. Transactions may include assigning dispatch jobs, expediting operations surrounding transport orders, or assessing the needs of customers and carriers to ensure seamless orders; relegate and escalate transactions to appropriate Teammate(s).
• Build relationships with carriers, customers, and internal departments and Teammates.
• Resolve basic issues utilizing processes, procedures, and developing problem solving skills.
• Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms.
• Work with team to maintain status of dispatched jobs.
• Connect with sellers, buyers, and carriers to provide continuous communication.
• Ensure transactions and records are accurate, up-to-date, and compliant.
• Collaborate with management and team to express ongoing issues or opportunities for improvement.
• Perform additional duties as assigned.

What You Will Need:

• Ability to read, write, speak, and understand English.
• A minimum of 6 months experience in customer service, administrative or clerical work, or transportation industry.
• Basic problem-solving ability.
• Developing teamworking skills, including both internally and externally.
• Proven customer service ability.
• Communication and organizational skills.
• Sense of urgency and self-motivation.
• Familiarity with business technology, including Microsoft Office or G Suite. Salesforce experience a plus.

Who We Are Looking For:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. We are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Our Values:

• Trust & Transparency: We operate with integrity and honesty, ensuring transparent communication and decision-making.
• People First: We prioritize the well-being and growth of our teammates, fostering a supportive and inclusive environment.
• Positive Experiences: We strive to create exceptional experiences for our customers, always striving to exceed expectations.
• Calm Persistence: We remain calm under pressure and persistently seek solutions, even in challenging situations.
• Never Settling: We continuously strive to improve and innovate, pushing boundaries and setting new standards.

Compensation:

The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.