Transportation Dispatcher

Job Summary

The Dispatcher is responsible for coordinating and managing the efficient movement of equipment, and/or shipments. This role serves as a central communication hub, ensuring timely scheduling, real-time issue resolution, and effective communication between drivers, partner carriers, operations teams, and customers.

Principal Duties And Responsibilities

• Captures and schedules all loads and coordinates with sales and production.
• Captures and coordinates proper loading and shipping order with Shipping and Receiving personnel.
• Manages loads to be shipped with partner carriers.
• Determines mode of transportation and selects appropriate carrier.
• Negotiates rates and contracts for transportation services.
• Captures and coordinates routing of orders, and dispatches carrier with orders and appropriate delivery instructions consistent with customer receiving times.
• Verifies delivery appointments and loading times for each carrier.
• Answers questions and resolves supplier and customer problems regarding transportation issues.
• Documents any shortage on orders, investigates reasons for occurrence and informs carrier of shortage to get compensation or to resolve issue with customer with assistance of sales.
• Responsible for managing and filing all transportation-related accident claims with carrier partners.
• Takes and acts upon all calls for tracing and/or expediting orders, working with the appropriate team members.
• Prepares various reports and correspondence as required.
• Validates quantities on bill of ladings with load sheets.
• Confirms readiness of all loads & builds into template to load to Transportation Management System (TMS).
• Performs other duties as required.

Qualifications

• High school diploma
• Minimum 2 to 4 years of experience in the field or related area, 5 years preferred.
• Working knowledge of standard DOT concepts, regulations, practices and procedures.
• Working knowledge of Excel, Word, and Outlook.
• Basic knowledge on lumber math, lumber grades and species.

The Company is an Equal Opportunity Employer.