Transportation Dispatcher

Duties & Responsibilities

• Provides a high level of customer service to the assigned driver board and establishes a good working relationship with each regional general manager, facility manager, planner, driver manager, and drivers
• Communicates with customer service personnel on all levels while developing positive and solid relationships to enhance growth
• Ensures optimal driver, unit utilization, and performance through effective load adjustment by monitoring active drivers and equipment via total mail (People Net) on the assigned driver board
• Ensures drivers are contacted and report to work promptly and have accurate information to start and complete their day
• Ensures all loads are closed out in TMW, whether completed through auto-dispatch or manually and that drivers understand and utilize People Net Sat COMM
• Affords assistance to drivers with day-to-day operational and personal challenges (system, customer, equipment, and environment)
• Notifies planner and customer service of all loads that are moved back to an “available status,” answers the phone, and communicates via email in a professional manner
• Completes all trip sheets to ensure payroll is accurate every week
• Performs other duties as assigned

Knowledge, Skills, & Abilities

• Ability to work under stress while remaining professional at all times
• Ability to listen to and understand information and ideas presented either verbally or in writing
• Ability to recognize, evaluate, and resolve problems
• Ability to communicate well with others
• Above-average writing skills and organizational skills
• Ability to take direction and follow through the map
• Google reading skills
• Detail-oriented
• Be proactive instead of reactive
• Capable of working independently, without constant supervision
• Cross-collaborative
• Experience with Excel knowledge of transportation
• Management Systems (TMW Preferred)

Minimum Qualifications

• High school diploma or GED
• Knowledge acquired through up to 12 months of work experience

Preferred Qualifications

• N/A

Work Environment

Office Environment