Transportation Dispatch Operator

About the role

Coordinates all limousine reservations, errands associated with limousine runs, shuttle moves, and dispatches for the Transportation department. Acts as primary support to the Transportation Supervisor with minimal supervision.

Responsibilities

• Maintain accurate records of all transportation activities in the department.
• Communicate through two-way radio or cellular telephone with limousine and shuttle drivers to ensure constant status and location.
• Communicate through a multi-line phone system with other departments and properties to assist both drivers and guests.
• Use computer programs to track airline flights, review limousine reservations, find addresses, and map driving routes.
• Build and maintain the daily limo board.
• Order extra limousines from outside companies for special events and areas outside average driving distances when needed.
• Control driver overtime and outsourcing to a minimum.
• Train newly hired dispatchers on working with radios, all computer programs including Harrah’s programs such as CMS, LMS, and answering multi-line phone system and dispatching.
• Prioritize guest reservations and dispatches.
• Coordinate guest limousine reservation requests with casino hosts and VIP personnel.
• Troubleshoot complex problems and resolve any issues in a timely manner.
• Answer incoming calls and assist when necessary or direct calls to appropriate areas.
• Inspect the limo fleet on a daily basis, maintaining vehicle inspection reports.

Requirements

• College Degree or equivalent work experience preferred with 2 years of demonstrated excellent guest service experience.
• Ability to multi-task is necessary.
• Must be able to obtain a gaming license.
• Working knowledge of basic computer skills and programs including Microsoft Office Word, Excel, Outlook, and Internet required.
• Knowledge and use of two-way radio, multi-line phone, and cell phone required.
• Must be able to communicate effectively in English, in both written and oral forms.
• Must have interpersonal skills to deal effectively with all business contacts.
• Must have an even-tempered demeanor.
• Maintain a professional, neat, and well-groomed appearance, adhering to Harrah’s standards.
• Work varied shifts, including weekends and holidays.
• Able to work in a fast-paced, stressful environment while troubleshooting complex problems.
• Must have the ability to effectively manage time and perform multiple tasks simultaneously.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company, and department policies and procedures.
• Must be able to sit for long periods of time (8 hours).
• Must be able to listen and respond to aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to maneuver throughout all areas of the property including stairs and escalators.
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
• Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Non-public contact positions may be required to enter public areas from time to time in connection with their duties and may be subject to the same environment.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we aim to maximize your skills and talents to help you become the best in your chosen field. Our resorts have consistently received 4-Star and 4-Diamond Awards due to the friendly, top-quality people we hire to serve our guests.

Located on the south shore of magnificent Lake Tahoe, our properties offer year-round recreation, including skiing, snowboarding, hiking, fishing, mountain biking, golf, kayaking, sailing, and more. We provide lively, round-the-clock gaming, indoor entertainment, world-class amenities including two heated pools, a full-service health spa, various restaurants (including the renowned Hell’s Kitchen), and 1,254 rooms and suites.

As an industry leader, Harrah’s believes a successful company starts with satisfied employees. We offer professional advancement, personal recognition, and incentives as you progress in your career.