F&B Operations Manager – Property Based

About the role

Oversee the front of house operation of assigned food and beverage outlets.

Responsibilities

• Ensure compliance with company standards, policies, procedures, and all Federal, State, and local liquor, health, and safety regulations.
• Handle personnel-related matters including interviewing, hiring, training, coaching, evaluating, promoting, counseling, and discharging.
• Assist the department head with achieving budget goals and objectives.
• Manage financial matters of the assigned outlets.
• Manage guest service of the assigned outlets and ensure proper team member coverage during peak periods.
• Ensure prompt and courteous service to customers; resolve guest complaints in a timely and appropriate manner.
• Represent the Food and Beverage Department in internal and external team member-related matters as needed.

Requirements

• Must be at least 21 years of age.
• Three (3) years of front of house supervisory/management experience in a multi-unit food and beverage operation or casino/hotel operations preferred.
• Must be able to stand and walk for extended periods during shift.
• Must be able to lift and maneuver up to 50 pounds.
• Must have excellent customer service skills and problem-solving abilities.
• Must possess strong communication skills, both verbal and written.
• Must be able to multi-task and manage competing priorities.
• Must be able to obtain/maintain any necessary licenses and/or certifications.