F&B Director

About the Company

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. The company specializes in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. Highgate utilizes industry-leading revenue management tools to efficiently identify and predict evolving market dynamics, driving outperformance and maximizing asset value.

Responsibilities

• Supervise all Food & Beverage (F&B) personnel, ensuring attentive, friendly, helpful, and courteous service to all guests, managers, and fellow employees.
• Respond to guest complaints in a timely manner.
• Prepare the F&B budget and monitor department performance against it, including forecasting and follow-up.
• Monitor industry trends and take action to maintain competitive and profitable operations.
• Collaborate with other Executive Committee members and keep them informed of F&B issues.
• Coordinate and monitor all phases of Loss Prevention in the F&B department.
• Prepare and submit required reports in a timely manner.
• Organize and conduct regular department meetings.
• Monitor quality of service and product, ensuring consistency and high standards.
• Cooperate in menu planning and preparation.
• Ensure timely purchase of F&B items within budget allocation.
• Oversee operations of the employee cafeteria.
• Ensure compliance with all local liquor laws, health and sanitation regulations, and departmental Standard Operating Procedures (SOPs).
• Train department heads on SOPs, report preparation, and technical job tasks.
• Attend and/or conduct departmental and hotel training (e.g., CARE, One to One).
• Interview candidates for front-of-house F&B positions and follow hiring approval standards.
• Conduct and/or attend all required meetings, including pre-convention and post-convention meetings.
• Ensure overall guest satisfaction.
• Participate in Management On Duty (M.O.D.) coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving issues as necessary.
• Understand and evaluate complex information from various sources to meet appropriate objectives.
• Maintain confidentiality of information.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

Requirements

• At least 6 years of progressive experience in a hotel or related field; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and 4 or more years of related experience.
• Proficiency in Windows, company-approved spreadsheets, and word processing.
• Knowledge of F&B preparation techniques, health department rules and regulations, and liquor laws.
• Ability to work long hours when required.
• Medium work capacity: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Skills

• Effective verbal and written communication with employees and guests at all levels.
• Strong listening skills to understand and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Service-oriented approach in all guest and employee interactions.
• Problem-solving skills, including anticipating, preventing, identifying, and resolving issues.
• Ability to evaluate complex information and data from various sources.