F&B Attendant - Buffet - Full Time

Responsibilities

• Works in all venues including Biloxi Bay Buffet, Pho-Boy, and BT Grill.
• Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.
• Remains current on all coupons, promotions, and certificates applicable to Food and Beverage outlets.
• Expedites food purchases for guests according to service standards.
• Expedites food purchases for online orders and third-party pickups.
• Maintains cleanliness and sanitary conditions of the dining area.
• Performs all assigned cleaning and general maintenance tasks.
• Reports issues and/or guest complaints to leader.
• Serves as an ambassador for all Food and Beverage outlets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Reports issues to Management.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• High School diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Prior food handling, cashier and/or attendant experience preferred.
• Prior knowledge of proper food holding temperatures and the ability to identify temperature danger zones and understanding the proper use of cleaning chemicals preferred but not required.
• Must have ability to work weekends, nights, and holidays as scheduled.

Qualifications

• Must have excellent communication skills (both verbal and written).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to effectively present proper phone etiquette.
• Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.