F&B Attendant - Celebrity Grill - Full Time

About the role

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Responsibilities

• Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow cast members.
• Any and all duties as assigned by your supervisor or a member of management.
• Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.
• Remains current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.
• Expedites food purchases for our guests according to service standards.
• Expedites food purchases for online orders and room service.
• Responsible for making quality beverage offerings in an appropriate, timely manner as requested.
• Maintains cleanliness and sanitary conditions of the dining area.
• Performs all assigned cleaning and general maintenance tasks.
• Reports issues and/or guest complaints to leader.
• Serves as an ambassador for all Food and Beverage outlets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Reports issues to Management.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be 18 years of age or older
• High School diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience
• Prior food handling, cashier and/or attendant experience preferred
• Prior knowledge of proper food holding temperatures and the ability to identify temperature danger zones and understanding the proper use of cleaning chemicals preferred but not required
• Must have ability to work weekends, nights, and holidays as scheduled

Qualifications

• Must have excellent communication skills (both verbal and written)
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to effectively present proper phone etiquette
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Skills

• Customer service skills
• Time management
• Attention to detail
• Problem-solving skills
• Communication skills

Benefits

Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Schedule

Penn Entertainment operates on a flexible schedule, including weekends, evenings, and holidays as scheduled.