F&B Applebees/IHOP Dining Room Attendant PT

About the role

The Dining Room Attendant is responsible for assisting the service staff in maintaining the cleanliness and sanitation of guest dining areas and restaurant beverage stations. When necessary, this position will be required to work as a cashier, either to cover breaks or an entire shift. The team member is required to have and maintain a positive demeanor and pleasant attitude towards all guests and team members.

Responsibilities

• Ensure compliance with applicable Tribal, Federal, and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Wipe tables and seats with dampened sanitized cloths and replace dirty tablecloths.
• Set and maintain tables with clean linen, condiments, and silverware.
• Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
• Clean and polish counters, shelves, walls, furniture, or equipment in the food service areas and sweep, mop, or vacuum floors.
• Make coffee and refill dispensers.
• Replenish clean linen, silverware, glassware, and dishes in assigned areas.
• Supply service bars with missing food items, beverages, or utensils.
• Assist guests with requests such as ice water, milk, butter, condiments, utensils, tableware, etc.
• Transfer food, supplies, and dishes between food venues using carts.
• Run errands and deliver food orders to offices.
• Greet guests and provide quick, attentive, friendly, and professional service while maintaining a positive demeanor and pleasant attitude.
• Promptly and professionally handle guest issues and communicate problems and concerns to management.
• Maintain knowledge of and provide guests with information about menus, promotions, programs, and various gaming options such as Slots, Poker, and Bingo.
• When necessary, work as a cashier and perform all requirements and job duties associated with that role.

Requirements

• High School Diploma or GED, preferred.
• Restaurant experience, preferred.
• Guest service experience, preferred.
• Strong communication skills in English, both written and oral.
• Spanish or other language skills a plus.

Skills

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, and all staff.
• Ability to work under pressure in a fast-paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical, and guest service skills.
• Must possess a positive attitude with strong organizational qualities.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate teamwork.
• Ability to maintain confidentiality.

Physical Demands

The team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis. The team member must be able to concentrate for prolonged periods. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. The team member must be able to communicate effectively in person or using telecommunications equipment. The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator. Occasionally lift and/or move up to 30 lbs.

Work Environment

Casino floor and normal office setting. Frequent walking and standing in a smoke-filled environment and frequent contact with the general public. Temperature-controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day. Extended hours and irregular shifts may be required, including nights, weekends, and holidays. Must be able to perform under pressure and work long hours under stressful conditions. May be exposed to the risks associated with attempting to resolve issues with difficult guests and extremely irate staff members. May be exposed to various types of lighting, including artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc. Travel may be required to perform one or more essential functions of this position.

Conditions of Employment

Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of a background check necessary to obtain and maintain a license. Responsible to keep all documents current and valid at all times. Must be able to provide authorization to work in the United States. Must be at least 18 years of age. Must have access to reliable transportation to commute to and from work. Must comply with KLEC handbook, internal policy, and procedures, and gaming regulations set within KLEC. Must participate in tip reporting program.