Extended Coverage Dispatcher

Summary

Extended Coverage Dispatch staff manages all fleets and issues that occur during the night shift. They must be able to make good judgments without the benefit of others' immediate counsel, be exceptional documenters, and perform their duties autonomously.

Essential Duties and Responsibilities

• Communicate effectively with drivers and customers regarding load information, advances, purchase orders, maintenance coordination, performance counseling, and dissemination of general company news and information.
• Manage assigned dispatch for optimum performance, including:
  • Track expedited freight, including Amazon, FED EX, and TJ Max.
  • Scrub sheets to ensure on-time delivery and on-time pickup.
  • Assist with local dispatching needs, including taking phone calls from drivers with load information.
  • Ensure call volume is low—no call should have over a 5-minute wait.
  • Repower loads: if a driver falls off a load, assist in finding another driver to cover it.
  • Keep up with email volume.
  • Book freight and build loads in the TMW system.
  • Assist with Transco Lines extended coverage as needed.
  • Update customers on all loads with effective communication via email or phone.
  • Start working on the next day's freight to be covered.
• Ensure each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch.
• Maintain a positive attitude towards drivers and peers, referring to the behaviors or the speed of trust.
• Perform other duties as assigned by authorized personnel.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school diploma or GED plus 1–2 years related experience and/or training; or equivalent combination of education and experience.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.

Computer Skills

• Knowledge of TMW Database software, Microsoft Excel, and Outlook.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision, distance vision, peripheral vision, and depth perception.