Extended Coverage Dedicated Coordinator

Responsibilities

• Communication to driver including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information.
• Assist and/or manage part/all of a fleet including, but not limited to effective management for optimum performance in the following categories: On-time pickup and delivery performance, Pallet Management, Out of Route Miles, Hours of Service Compliance, Driver Availability, Accommodation of special routing needs, Cost Control.
• Ensure each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch.
• Daily accounting of all assigned trucks and drivers.
• Record details and direction on all loads booked for the assigned area.
• Act as a substitute for the customer service manager in a manner, which is seamless and transparent to our customer.
• Supervise and monitor trailer pools in the respected market.
• Promptly and logically secure loading and/or unloading appointments.
• Communicate any problems encountered to the regional manager or customer service manager.
• Aggressively pursue and expand knowledge of other positions and functions in an effort to broaden your own ability and scope as related to career development.
• Maintain and monitor the service levels provided to Marten's customers as required and outlined by our sales and marketing department.
• Perform routine solicitations of customer base, by telephone or other forms of communication.
• Delegate duties and train customer service associates.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle a fast pace work environment.
• Ability to prioritize and handle multiple tasks at the same time.
• Ability to isolate and solve problems efficiently.

Physical Requirements

• Sitting for long periods.
• Manual dexterity for data entry.
• Stooping, bending for filing.
• Light to moderate lifting.