Express Service Lane - Travel-Intensive Role

About the role

MSX International is a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. The Express Service Consultant will deliver and install MSX Express Service solutions, develop and maintain relationships with assigned dealers and OEM field organizations, and assist with Dealer Launch and Workshop Meetings. This role requires availability and willingness to travel 80% of the time, with locations near major U.S. airports.

Responsibilities

• Install Basic and/or Advanced Express Service programs as outlined in MSX documentation.
• Conduct dealer consultations and sustainment visits per MSX Express Service program guidelines.
• Train dealership staff and provide phone follow-up support.
• Complete dealer action plans in a timely and comprehensive manner.
• Implement best practices for Express Service operations, including customer appointment, reception, workshop scheduling, repair processes, productivity, quality control, invoice preparation, vehicle delivery, and post-repair follow-up.
• Maintain contact with OEM National and Regional personnel.
• Submit monthly field detail reports, weekly time cards, and expense reports.

Requirements

• Proficiency with Microsoft Word, PowerPoint, Internet Explorer, and Excel.
• Ability to analyze dealer financials and operational assessments to create improvement action plans.
• Experience implementing service advisor selling systems and process improvements at the aftermarket or retail level.
• Ability to establish and implement effective metrics to drive dealership growth and ROI.
• Proficiency with PC applications in a Windows environment.
• Experience training and utilizing automotive tire sales and service sales processes.
• Ability to influence sales personnel and technicians during training and monitor results.
• Highly motivated self-starter with excellent customer relationship, communication, and facilitation skills.
• Strong verbal and written communication skills.
• Minimum 7–10 years of aftermarket experience (e.g., Jiffy Lube, Valvoline, Fast Oil Change) and preferably retail tire store management experience (Store Manager, Service Manager, Service Writer).
• OEM dealer contact experience is a plus.
• High school diploma or GED required; Bachelor’s degree preferred.

Pay

The annual wage range for this role is $65,000 to $80,000, based on experience and other factors. A car allowance for work usage will be provided.