Express Service Lane

MSX International is a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. With over 25 years of experience, MSX works closely with vehicle manufacturers worldwide, employing over 5,000 people in more than 80 countries. The company combines deep industry expertise with cutting-edge technology to help automotive clients increase revenue, reduce costs, and enhance operational efficiency and customer satisfaction.

About the role

The Express Service Consultant will deliver and install MSX Express Service solutions, develop and maintain relationships with assigned dealers and OEM field organizations, and assist with Dealer Launch and Workshop Meetings.

Responsibilities

• Install the Basic and/or Advanced Express Service program as outlined in MSX Express Service program documentation.
• Conduct Dealer Basic and/or Advanced Consultations and Sustainment visits per program documentation.
• Provide dealership staff training and phone follow-up support.
• Complete dealer action plans in a timely and comprehensive manner.
• Implement best practice processes within Express Service operations, including customer appointment, reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, vehicle delivery, and post-repair follow-up calls.
• Maintain adequate contact with OEM National and Regional personnel.
• Submit monthly field detail reports, weekly time cards, and expense reports.
• Travel 80% of the time.

Requirements

• Proficiency with Microsoft Word, PowerPoint, Internet Explorer, and Excel.
• Ability to leverage relationships to identify and sell the business case for change.
• Experience analyzing data from dealer financials and operational assessments to establish improvement action plans.
• Implementation of service advisor selling systems and process improvement solutions at the aftermarket or retail level.
• Ability to understand, establish, and implement effective metrics to drive dealership growth and ROI.
• Demonstrated proficiency with PC applications in a Windows environment.
• Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales.
• Experience influencing sales personnel and technicians in training processes and monitoring results.
• Highly motivated self-starter with excellent customer relationship, communication, and facilitation skills.
• Strong interest in working in a field environment with minimal supervision.
• Excellent verbal and written communication skills.
• Minimum 7–10 years of Aftermarket Experience (e.g., Jiffy Lube, Valvoline, Fast Oil Change).
• Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer) preferred.
• OEM dealer contact experience is a plus.
• Bachelor’s degree preferred.