Express Lane Service Advisor

Job Responsibilities

• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon.
• Schedule and route service daily to maintain maximum shop efficiency, quality and customer satisfaction.
• Constantly maintain the daily route sheet, updating status of all vehicles. Keeping it legible and easy to find status of any vehicle.
• Maintain awareness of all jobs in progress, status of repairs, delays and availability of parts, etc.
• Help maintain the information needed for referrals to main shop repairs and warranty repairs.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus, as well as the Warranty Forever specifications.
• Obtain customer's signature on repair order; Provide customer with a copy.
• Follow up progress of each repair order frequently, regarding any changes in the estimate or time promised.
• Handle telephone inquiries regarding work in process and appointments promptly and courteously.
• Deliver vehicle to customer answer any questions.
• Maintain a positive and caring attitude towards customers, associates and all dealership personnel.

Requirements

• High School Diploma (G.E.D. accepted)
• Ability to read and comprehend instructions and information.
• Some experience in a dealership position is helpful.
• Excellent oral and written communication skills.
• General Knowledge of vehicle mechanical operation
• Sales experience preferred.
• The willingness and ability to work in harmony with others.
• Present himself or herself in a professional manner, in both appearance and actions.

Dealership Benefits

• Competitive wages
• Paid training program
• Health, Dental, Vision, and additional benefits available
• 401k with company match
• Paid time off after 90 days
• Employee Purchase Program
• Employee Service and Parts Discount Program
• Professional working environment
• Opportunities for career advancement