Expert, Virtual Business - Overland Park |On-site|

Job Overview

As an Expert, Virtual Business, at T-Mobile, you'll play a pivotal role in the acquisition of new business customers and the management of a base of existing business accounts. The ideal candidate thrives on building relationships over the phone, enjoys solving customer challenges, and is motivated by reaching and exceeding targets. You will engage prospective small and medium business customers over the phone, and execute the full-cycle sales motion including conducting discovery conversations to understand business needs, recommend solutions, opportunity management and closing sales. You will also be responsible for the account growth of an existing base of business accounts. Successfully acquiring accounts within your assigned geographic territory and managing your assigned account base, will enable you to meet and exceed monthly sales quota objectives. This position requires a high volume of customer calls, appointments, emails, and other interactions with your customers. Having superior listening and communication skills, an outgoing personality, and an ability to build instant rapport with customers is key to success as an Expert, Virtual Business.

Job Responsibilities

• Customer Communication: Engage in daily customer communication and follow-up using various tools to complete outbound/inbound phone calls, emails, and online meetings/appointments. Follow up on leads from marketing campaigns, call lists, and referrals.
• Research: Understand customer needs, key contacts, and potential business opportunities. Use research to select appropriate product/service messaging to meet individual customer needs.
• Sales Process: Manage the full sales cycle—from prospecting and qualifying to presenting, negotiating, and closing deals. Maintain an active pipeline of qualified opportunities using the CRM system. Accurately document all interactions, quotes, and deal progress.
• Training: Attend all required product and service training to gain in-depth knowledge of T-Mobile for Business products and services.

Education and Work Experience

• High School Diploma/GED (Required)
• 2 years inside, outside, retail, or similar sales position. (Preferred)
• 1-2 years experience in customer service, sales and/or retention. (Preferred)

Knowledge, Skills and Abilities

• Communication: Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members. Strong written and verbal communication abilities. (Required)
• Organizational Skills: Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. (Required)
• Self-Motivation: Self-motivated with a results-driven mindset, demonstrating initiative and the ability to work independently. (Required)
• Teamwork: Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals. (Required)
• Technology Proficiency: With Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. (Required)
• Age Requirement: At least 18 years of age
• Legal Authorization: Legally authorized to work in the United States

Travel

No

DOT Regulated

No

Safety Sensitive Position

No

Benefits

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!