Expert, Virtual Business | Colorado Springs | On Site

About the role

As an Expert, Virtual Business at T-Mobile, you'll play a pivotal role in acquiring new business customers and managing an existing base of business accounts. The ideal candidate thrives on building relationships over the phone, enjoys solving customer challenges, and is motivated by reaching and exceeding targets.

Responsibilities

• Engage in daily customer communication and follow-up using various tools to complete outbound/inbound phone calls, emails, and online meetings/appointments.
• Follow up on leads from marketing campaigns, call lists, and referrals.
• Research customer needs, key contacts, and potential business opportunities, and use research to select appropriate product/service messaging to meet individual customer needs.
• Manage the full sales cycle—from prospecting and qualifying to presenting, negotiating, and closing deals. Maintain an active pipeline of qualified opportunities using the CRM system.
• Accurately document all interactions, quotes, and deal progress.
• Attend all required product and service training to gain in-depth knowledge of T-Mobile for Business products and services.

Requirements

• High School Diploma/GED
• 2 years inside, outside, retail, or similar sales position (Preferred)
• 1-2 years experience in customer service, sales and/or retention (Preferred)

Qualifications

• Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members.
• Strong written and verbal communication abilities.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Self-motivated with a results-driven mindset, demonstrating initiative and the ability to work independently.
• Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals.
• Technology proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook.

Skills and Abilities

• Communication
• Organizational Skills
• Self-Motivation
• Teamwork
• Technology Proficiency

Pay

Total Target Cash Pay Range: $56,900 - $102,600, inclusive of target incentives
Base Pay Range: $39,830 - $71,820

Schedule

No travel required.

Benefits

T-Mobile offers a comprehensive benefits package that includes medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Additionally, eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Contact Information

To learn about T-Mobile's amazing benefits, visit www.t-mobilebenefits.com.