Expert, Virtual Business, Overland Park |On-site|
About the role
As an Expert, Virtual Business, at T-Mobile, you'll play a pivotal role in the acquisition of new business customers and the management of a base of existing business accounts. The ideal candidate thrives on building relationships over the phone, enjoys solving customer challenges, and is motivated by reaching and exceeding targets.
Responsibilities
- Customer Communication: Engage in daily customer communication and follow-up using various tools to complete outbound/inbound phone calls, emails, and online meetings/appointments.
- Research: Understand customer needs, key contacts, and potential business opportunities. Use research to select appropriate product/service messaging to meet individual customer needs.
- Sales Process: Manage the full sales cycle-from prospecting and qualifying to presenting, negotiating, and closing deals. Maintain an active pipeline of qualified opportunities using the CRM system. Accurately document all interactions, quotes, and deal progress.
- Training: Attend all required product and service training to gain in-depth knowledge of T-Mobile for Business products and services.
Requirements
- High School Diploma/GED
- 2 years inside, outside, retail, or similar sales position (Preferred)
- 1-2 years experience in customer service, sales and/or retention (Preferred)
Qualifications
- Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members.
- Strong written and verbal communication abilities.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
- Self-motivated with a results-driven mindset, demonstrating initiative and the ability to work independently.
- Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals.
- Technology proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook.
Skills
- Communication
- Organizational Skills
- Self-Motivation
- Teamwork
- Technology Proficiency
Benefits
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!