Expert Implementation Consultant-2

About the role

The Expert Implementation Consultant leads complex, cross-functional software implementations with a high degree of independence, connecting the full patient care cycle — front-office, clinical, coding, and billing — to financial performance. This role plans and executes multi-department onboarding for enterprise and multi-site clients, mentors other Implementation Consultants, and serves as a trusted advisor to client leadership, escalating only genuine scope or design questions upstream.

Responsibilities

• Lead end-to-end implementation for enterprise or multi-site clients, spanning registration, scheduling, documentation, coding, billing, and reporting workstreams
• Assess client operational and clinical maturity to identify where upstream gaps create downstream revenue risk
• Define and manage cross-workstream implementation plans, coordinating project management, technical, and sales teams
• Facilitate client leadership meetings and executive steering sessions, translating operational and technical concepts for non-technical audiences
• Identify and resolve delivery risk proactively, escalating scope or design questions to a solutions architect when requirements are not yet defined
• Mentor and train other Implementation Consultants on complex delivery patterns and client engagement
• Own client training strategy and lead refinement of onboarding materials across the implementation team
• Manage cross-workstream readiness and post-go-live transition to ongoing operations
• Support pre-sales scoping input on complex or multi-product opportunities when requested

Requirements

• Bachelor's Degree or equivalent Technical/Business experience
• 7+ years relevant work experience
• 2-3 years at the Senior level or equivalent experience
• Up to 80% travel may be required

Pay

$92,972-$129,231. Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget.

Benefits

• Holidays
• Vacation
• Medical insurance
• Dental insurance
• Vision insurance
• Company paid life insurance
• Retirement savings