Experienced Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

About the role

As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use Global Distribution Systems (GDS) - Sabre
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Requirements

• Passion for excellence in client service, including proactive anticipation of needs
• A minimum of 3 years’ corporate travel experience
• Native GDS expertise - Sabre
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Schedule

Hours of operation are 24 x 7. Looking for someone to be flexible and open to work - day, afternoon, and night shifts including weekends.

Pay

The US national base salary range for this position is from $39,200.00 to $72,800.00. The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

Benefits

• Flexible benefits tailored to each country, starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources
• Travel perks: choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals
• Access to over 20,000 courses on the learning platform, leadership courses, and internal job openings available first to internal candidates
• Connect with colleagues through global INclusion Groups centered around common identities or initiatives