Experienced Tax Professional (Uncredentialed)

About the role

MCI is seeking a highly motivated individual with an active unrestricted credential (CPA/EA) to answer tax-related questions and offer advice. The ideal candidate will provide expert guidance and explanations of tax and technical terms, enhancing our brand and supporting various government programs and global brands.

Responsibilities

• Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language
• Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries
• Document client interactions

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials
• Active PTIN (Preparer Tax Identification Number)
• Recent experience preparing federal and state individual 1040 tax returns for clients/customers
• Proficient with technology; solid knowledge of computer operations and software
• Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly, and reassuring
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment with minimal supervision
• Critical thinking, problem-solving, research skills, and determination

Preferred Qualifications

• Audit experience a plus (IRS and state tax authorities)
• Bachelor's Degree
• Bilingual (English/Spanish) communication skills (written & spoken) a plus
• Work at home experience
• State or Federal work experience

Conditions of Employment

• All MCI Locations Must be authorized to work in the country where the job is based
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
• Job offers are contingent on background/security investigation results
• Must be willing to submit to drug screening
• Job offers are contingent on drug screening results

Compensation Details

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Compensation & Benefits That Fit Your Life