Experienced Tax Professional (Uncredentialed)

About the role

MCI is seeking a highly motivated individual with an active unrestricted credential (CPA/EA) to answer tax related questions and offer advice. The ideal candidate will have excellent communication skills and be able to provide expert guidance and explanations of tax and technical terms.

Responsibilities

• Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language
• Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries
• Document client interactions

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials
• Possess or be able to obtain any related State licenses, certificates, permits or bonds
• Possess or be able to obtain an active PTIN (Preparer Tax Identification Number)
• Recent experience preparing federal and state individual 1040 tax returns for clients/customers
• Proficient with technology; solid knowledge of computer operations and software
• Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment with minimal supervision
• Critical thinking, problem solving, research skills and determination

Preferred Qualifications

• Audit experience a plus (IRS and state tax authorities)
• Bachelor's Degree
• Bilingual (English/Spanish) communication skills (written & spoken) a plus
• Work at home experience
• State or Federal work experience

Conditions of Employment

• All MCI Locations Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results.

Compensation Details

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.