Credentialed Tax Professional

About the role

MCI is a fast-growing tech-enabled business services company with a strong presence in the USA. We offer a variety of services including Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across different industries.

Responsibilities

• Prepare and review individual federal and state tax returns with accuracy and efficiency.
• Utilize government resources, professional tools, and internal expertise to research and deliver clear, accurate tax guidance in everyday language.
• Apply company policies, procedures, and best practices to resolve tax-related inquiries and troubleshoot client issues.
• Maintain detailed and accurate documentation of all client interactions and case resolutions.
• Aid clients with tax planning strategies and identify opportunities for deductions and credits.
• Stay current with changes in tax laws and regulations to ensure compliance and provide up-to-date advice.
• Collaborate with internal teams to improve processes and enhance the client experience.
• Support clients via video, phone, and chat, delivering professional, friendly, and reassuring service.
• Ensure all work complies with legal standards, ethical guidelines, and company policies.

Requirements

• Must be 18 years or older.
• High school diploma or equivalent required; Bachelor’s degree in Accounting, Finance, or a related field preferred.
• Active, unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or other recognized Tax Preparer credentials.
• Must hold or be able to obtain any required state licenses, certificates, permits, or bonds.
• Active PTIN (Preparer Tax Identification Number).
• Recent experience preparing individual 1040 tax returns.
• Proficient with tax software and general computer operations.
• Must have or be willing to obtain a dedicated, hardwired internet connection.

Qualifications

• Bachelor’s Degree or Equivalent Combination of Education and Experience in Accounting, Finance, or a related field.
• 0 years of relevant experience.

Skills

• Strong understanding of federal and state tax laws.
• Exceptional attention to detail.
• Passion for delivering outstanding service to clients.

Benefits

• Comprehensive medical, dental, and vision coverage after 60 days of employment.
• Short-term disability coverage.
• Life insurance.
• Supplemental insurance.
• Retirement savings programs.
• Paid Time Off.
• Incentives & Rewards.
• Health Benefits.
• Flexible Work Arrangements.
• Professional Development Opportunities.

Pay

$42,000 - $64,000/Yr. | Commensurate | Bonus & Benefits

Schedule

Multiple Options