Experienced Tax Professional (Uncredentialed)

About the role

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. This entry-level position involves answering tax-related questions and offering advice.

Responsibilities

• Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language
• Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries
• Document client interactions

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials
• Must possess or be able to obtain any related State licenses, certificates, permits or bonds
• Must possess or be able to obtain a dedicated hardwired internet connection
• Recent experience preparing federal and state individual 1040 tax returns for clients/customers
• Proficient with technology; solid knowledge of computer operations and software
• Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment with minimal supervision
• Critical thinking, problem solving, research skills and determination

Qualifications

• Bachelor's Degree
• Bilingual (English/Spanish) communication skills (written & spoken) a plus
• Audit experience a plus (IRS and state tax authorities)
• Work at home experience
• State or Federal work experience

Skills

• Excellent communication skills
• Active unrestricted credential (CPA/EA)
• Technical proficiency
• Customer service skills
• Problem-solving abilities

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

Multiple Options