Experienced Tax Professional (Uncredentialed)

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Responsibilities

• Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language.
• Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries.
• Document client interactions.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials.
• Must possess or be able to obtain any related State licenses, certificates, permits or bonds.
• Must possess or be able to obtain an active PTIN (Preparer Tax Identification Number).
• Recent experience preparing federal and state individual 1040 tax returns for clients/customers.
• Proficient with technology; solid knowledge of computer operations and software.
• Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment with minimal supervision.

Benefits

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.