Experienced Snow & Ice Management Operations Manager

About the Role

The Operations Manager (OPM) oversees all operations, middle managers, personnel, and equipment, acting as the central hub for coordination. Reporting to the Director of Operations (DOO), the OPM ensures smooth service delivery, supports the sales team, and manages fleet operations, purchasing, and scheduling. The role focuses on exterior services such as landscape management and facility maintenance.

Responsibilities

• Operations:
  • Maintain master scheduling tools (e.g., Default Schedules, Calendars, SPS)
  • Update fleet and local item libraries with current data
  • Manage fulfillment systems and production calendars
  • Coordinate operational schedules with Account Executives and Project Managers
  • Oversee fleet needs, repairs, and maintenance
  • Manage Fleet Supervisor, 5s Leader, Field Supervisors, and Production Managers
  • Create incident reports for accidents or close calls
  • Drive ECF Egress and Ingress standards
• Financial:
  • Manage purchasing within job budgets
  • Complete internal purchasing documentation
  • Monitor job budgets for hours and materials
  • Approve expense reports, payroll, and purchasing requisitions
• Client Management:
  • Coordinate with clients and Account Executives to ensure satisfaction
  • Participate in customer service activities
• Human Resources:
  • Participate in recruiting, hiring, and team development
  • Ensure new hires complete orientation
  • Enforce safety, quality, and excellence policies
  • Maintain adequate staffing levels
  • Administer disciplinary protocols
  • Manage uniforms and company-purchased tools
• Sales & Quality Assurance:
  • Support estimating and proposal development
  • Seek referrals for new work opportunities
  • Manage post-sale quality control and warranty programs
• Image Control:
  • Ensure fleet, uniforms, facility, and job sites meet corporate standards
  • Conduct etiquette and professional standards training
  • Monitor safety standards compliance

Qualifications

• Language Skills: Proficiency in English; strong written and oral communication skills
• Physical Demands:
  • Frequent standing, walking, and sitting
  • Occasional lifting/moving up to 60 pounds
  • Specific vision abilities (close, distance, color, peripheral, depth perception)
• Work Environment: Exposure to wet/humid conditions, mechanical parts, chemicals, and outdoor weather; moderate noise level
• Travel: Occasional travel within the market and to other offices for training
• Security:
  • Must pass security background checks
  • Valid driver’s license with no points from violations/accidents
  • No use of illicit drugs or impairing pharmaceuticals