Experienced Snow & Ice Management Operations Manager

About the Role

The Operations Manager (OPM) oversees all operations, middle managers, personnel, and equipment, acting as the central hub for coordination. Reporting to the Director of Operations (DOO), the OPM ensures smooth service delivery, supports the sales team, and manages fleet operations, purchasing, and scheduling. The role focuses on exterior services such as landscape management and facility maintenance.

Responsibilities

• Keep master scheduling tools updated (e.g., Default Schedules, Calendars, SPS)
• Update Omnia’s fleet and local item library with current data
• Manage Omnia’s fulfillment systems and production calendars
• Coordinate master schedules and provide operational schedules to Account Executives and Project Managers
• Ensure fleet needs align with production requirements and communicate fleet needs to the DOO
• Manage designated Fleet Supervisor and all repair/maintenance needs of assigned fleet
• Manage fleet inventory systems and designated 5s Leader
• Manage all Field Supervisors and Production Managers
• Create incident reports for accidents or close calls
• Drive ECF Egress and ECF Ingress standards
• Purchase goods, services, and materials within job budgets
• Manage job budgets for hours and materials with Production Managers and Field Supervisors
• Approve expense reports, payroll, and purchasing requisitions weekly
• Coordinate with clients and Account Executives to ensure customer satisfaction
• Participate in recruiting, hiring, and team development
• Ensure compliance with safety, quality, and company policies
• Maintain adequate staffing levels and administer disciplinary protocols
• Support Account Executives and Project Managers with estimating and proposal development
• Manage post-sale quality control and warranty programs
• Ensure professional image standards for fleet, personnel, and job sites
• Conduct etiquette, behavior, and safety training for subordinates

Qualifications

• Proficiency in English, both written and oral
• Ability to read, interpret data, and learn new information
• Work under deadlines and interact effectively with others
• Valid driver’s license with a clean driving record
• Ability to pass security background checks

Physical Demands

• Frequently stand, walk, and sit
• Occasionally lift and/or move up to 60 pounds
• Specific vision abilities: close, distance, color, peripheral, depth perception, and focus adjustment
• Long working hours during emergencies or urgent situations

Work Environment

• Occasional exposure to wet/humid conditions, moving mechanical parts, fumes, chemicals, and outdoor weather
• Moderate noise level
• Travel within the Allentown Service Center market and occasionally to other ECF offices for training

Security Requirements

• No use of illicit drugs or prescribed pharmaceuticals that impair job performance
• Ability to pass security background checks for high-security environments