Experienced Snow & Ice Management Operations Manager

About the Role

The Operations Manager (OPM) is like a quarterback who directs all the players on the field. Under the supervision of the Director of Operations, the OPM oversees all operations, middle managers, personnel, and equipment, ensuring the team moves forward efficiently. This role is the central hub, responsible for the master schedule, proactive communication with the operations and sales teams, and maintaining high standards across all areas of the business.

Responsibilities

• Manages and supports service delivery and fulfillment operations
• Supports the sales team with proactive communication and updates
• Oversees fleet supervisor, fleet maintenance, and repairs for assigned Service Center and Satellites (if applicable)
• Oversees purchasing for materials, sub-contractors, and fleet repair and maintenance needs
• Focuses on exterior services such as landscape management, facility repair, and maintenance services
• Keeps master scheduling tools updated (e.g., Default Schedules, Calendars, SPS)
• Updates Omnia’s fleet and local item library with current data
• Manages Omnia’s fulfillment systems and production calendars
• Coordinates master schedules and provides operational schedules to Account Executives and Project Managers
• Ensures fleet needs are aligned with production requirements and communicates fleet needs to the Director of Operations
• Manages designated Fleet Supervisor and all repair and maintenance needs of the assigned fleet
• Manages fleet inventory systems
• Manages designated 5s Leader and all Field Supervisors and Production Managers
• Creates incident reports and compiles information per policy for accidents or close calls
• Drives ECF Egress and ECF Ingress standards
• Coordinates with clients and Account Executives to ensure customer satisfaction
• Participates in recruiting, hiring, and team member development
• Ensures new hires complete orientation and adhere to safety, quality, and excellence guidelines
• Maintains adequate staff to meet production needs and administers disciplinary protocols
• Manages uniforms and assigned company-purchased tools and equipment
• Supports Account Executives and Project Managers with estimating and proposal development
• Manages post-sale quality control and warranty programs
• Ensures fleet, personnel uniforms, facility cleanliness, and job sites meet corporate image standards
• Conducts etiquette, behavior, and professional standards training
• Ensures safety standards are observed and visible to the public

Financial Responsibilities

• Purchases goods, services, and materials within job budgets, with superior manager approval for overages
• Manages job budgets for hours and materials, ensuring budgets are met
• Approves expense reports, payroll, and purchasing requisitions weekly
• Assists in AR matters as directed by the Director of Operations

Qualifications

• Proficiency in English, with strong written and oral communication skills
• Ability to read, interpret data, and respond to people and situations
• Capacity to learn and apply new information or skills under deadlines
• Physical ability to stand, walk, sit, lift up to 60 pounds, and perform tasks requiring close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment
• Valid driver’s license with a clean driving record
• Ability to pass security background checks

Work Environment

The role occasionally involves exposure to wet/humid conditions, moving mechanical parts, fumes, chemicals, and outdoor weather. The noise level is usually moderate. Long working hours may be required for emergencies, urgent responses, or winter weather storm management.

Travel

Travel is required throughout the market served by the Allentown Service Center. Occasional travel to other ECF offices for training may be necessary.

Security

Employees must not use illicit drugs or prescribed pharmaceuticals that impair job performance. The role requires passing security background checks and operating in high-security environments.