Experienced Sales Executive Myrtle Beach

Job Summary

As a Sales Executive (Timeshare Experience), you will be responsible for making meaningful moments for Owners, members, and guests. As a Sales Executive Trainee, you will contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. You will also have the opportunity to develop relationships with prospective owners by soliciting and following up on referrals and leads. You will cater the sales experience to the individual needs and preferences of each potential owner and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner. You will add to the success of the team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations.

About the Role

This position may require a background check and or drug screen contingent on company policy and state and local requirements. Specific job duties may differ by property, size of team, or facility.

Responsibilities

• Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).
• Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
• Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.
• Build and maintain customer base by answering questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery; follow up on referrals/leads from Owners; fulfill requests from Owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information; contact Owners to monitor satisfaction, make them aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
• Manage and conduct business transactions by ensuring complete and accurate processing of documents pertaining to sales; review details of contracts with prospective owners and Owners once they decide on a purchase; thoroughly review loan applications and financial documents with the customer and ensure completed properly; monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance, and ensure timeliness of closings; analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality; complete the purchase summary worksheet at the end of each sale; reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade, and maximize all reload opportunities.
• Provide service to others by responding to and monitoring the resolution of customer and Owner inquiries in a timely manner with accurate information; leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.

Qualifications

• High School Diploma or G.E.D. equivalent is preferred but not required
• Minimum one-year of timeshare sales experience within last 2 years required
• Proficiency in English
• Proficiency in computer skills, specifically in Microsoft programs including Outlook, Excel and Teams preferred
• Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law

Skills

• Dependability
• Presentation
• Positive Demeanor
• Adaptability/ Flexibility
• Stress Tolerance
• Integrity
• Interpersonal Skills: Customer Service Orientation, Diversity Relations, Teamwork, Influence
• Communication: Listening, English Language Proficiency, Applied Reading
• Analytical Skills: Learning Job Specific Tasks, Giving Sales Presentations
• Physical Ability— Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift.
• Work Schedules— Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.

Benefits

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.