Sales Executive

About the role

As a Sales Executive (Timeshare Experience) Trainee, you will be responsible for making meaningful moments for Owners, members, and guests. You will contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. You will also have the opportunity to develop relationships with prospective owners by soliciting and following up on referrals and leads.

Responsibilities

• Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).
• Communicate clearly with coworkers and guests.
• Follow the company's rules in all situations.
• Maintain an active and in-good standing professional Real Estate License where mandated by law.
• Conducting and managing business transactions:
• Affirm complete and accurate processing of documents pertaining to sales.
• Review details of contracts with prospective owners and Owners once they decide on a purchase.
• Thoroughly review loan applications and financial documents with the customer and ensure completed properly.
• Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance, and ensure timeliness of closings.
• Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.
• Complete the purchase summary worksheet at the end of each sale.
• Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade, and maximize all reload opportunities.
• Providing service to others:
• Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.
• Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.
• Other daily tasks & expectations:
• Manage time effectively to punctually attend daily team meetings, training sessions, and guest/Owner appointments.
• Demonstrate bold persuasion skills.
• Have excellent phone communication skills and/or interpersonal skills in interacting with guests.
• Demonstrate a total understanding of the culture and processes of the organization.
• Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners).
• Participate in formal training sessions offered by the management team.
• Maintain an awareness of current events (e.g., news, sports, pop culture) and information on site locations to enable and promote customer relationship building.
• Understand and abide by state and federal regulations around all sales and/or marketing activity (i.e., Do Not Call Lists, State registrations, Exemptions, etc.).

Requirements

• High School Diploma or G.E.D. equivalent is preferred but not required.
• Minimum one-year of timeshare sales experience within last 2 years required.
• Proficiency in computer skills, specifically in Microsoft programs including Outlook, Excel and Teams preferred.
• Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law.
• This position may require a background check and or drug screen contingent on company policy and state and local requirements.

Qualifications

• Dependability, Presentation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Integrity.
• Customer Service Orientation, Diversity Relations, Teamwork, Influence.
• Listening, English Language Proficiency, Applied Reading Analytical Skills.

Skills

• Consultative Sales Process.
• Discovery and customization of sales presentations.
• Financing options and presentation.
• Virtual tour (eTour) software.
• Service to guests and Owners.

Benefits

Join our expanding team and become a valuable member where meaningful moments are made together.

Pay

Details of pay will be communicated during the interview process.

Schedule

The schedule will be determined based on business needs and may include days, nights, weekends, and holidays.