Experienced Escrow Assistant

About Us

First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people, fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years, as well as awards for being a best place to work for women, diversity, and LGBTQ+ employees.

About the Role

First American is looking for a knowledgeable, proactive Escrow Assistant to join our Everett team. This is an opportunity to bring your escrow experience to an established, collaborative organization where your attention to detail, sense of urgency, and commitment to exceptional service will be valued. In this role, you will work closely with the Escrow Officer and serve as an important point of contact throughout the transaction, helping manage files from opening through disbursement.

Responsibilities

• Support the escrow process from opening through closing, disbursement, and post-closing follow-up
• Open orders and accurately enter and maintain transaction information
• Prepare closing documents and input closing statement information
• Review and interpret contracts, instructions, and other agreements related to escrow transactions
• Communicate regularly with buyers, sellers, agents, lenders, and other transaction partners
• Anticipate file needs, follow up on outstanding items, and help keep deadlines on track
• Use First American’s technology and systems to support accurate, efficient transactions
• Partner closely with the Escrow Officer and broader branch team to deliver an exceptional customer experience

Requirements

• 2+ years of escrow-related experience preferred
• Working knowledge of the escrow process, terminology, documentation, and transaction timelines
• Strong organizational skills with the ability to manage multiple files and competing priorities
• Excellent attention to detail and a commitment to accuracy
• Clear, professional written and verbal communication skills
• A proactive approach to problem-solving and customer service
• The ability to remain composed and responsive in a fast-paced environment
• A collaborative mindset and willingness to step in wherever needed to support the team
• Proficiency with Microsoft Office and the ability to quickly learn new systems and technologies
• High school diploma or equivalent

Benefits

• Comprehensive benefits package including medical, dental, and vision
• 401k retirement plan
• PTO and paid sick leave
• Employee stock purchase plan

Pay

Pay Range: $22.16 - $29.56 hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on job-related knowledge, skills, experience, business requirements, and geographic location. This position is also eligible for bonus pay and/or incentives for production or other goals.