Escrow Assistant
Who We Are – Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real‑estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years, as well as awards for being a best place to work for women, diversity, and LGBTQ+ employees.
About the role
Typically found in a branch/office setting where the assistant provides support to the Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions.
Responsibilities
- Opening orders, inputting closing‑statement information, preparing documents for closing, and handling the complete disbursement and follow‑up of all escrow transactions.
- Communicating requirements and other information to clients.
- Interpreting various agreements as they relate to closing and preparing all documents required for transactions.
Requirements
- High School diploma or equivalent.
- 2 + years experience in an escrow‑related role.
Skills
- Customer service skills.
- Problem‑solving skills.
- Strong organizational skills.
- Knowledge of Microsoft Office suite.
- Excellent verbal and written communication skills.
- Professionalism and a positive service attitude at all times.
- Strong attention to detail.
- Knowledge of company and/or client operating systems.
Benefits
First American offers a comprehensive benefits package including medical, dental, vision, 401(k), PTO/paid sick leave, an employee stock purchase plan, and other great benefits.