Escrow Assistant
About the Company
First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. The company has been named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years and has earned awards as a best place to work for women, diversity, and LGBTQ+ employees, as well as inclusion on more than 50 regional best‑places‑to‑work lists.
About the Role
Escrow Assistant – Juneau, Alaska. Full‑time, in‑office five days per week. Training will be provided for the right candidate.
Responsibilities
- Support the escrow process, including opening orders, entering closing‑statement information, preparing closing documents, and assisting with disbursements and follow‑up.
- Communicate regularly with customers and team members to keep transactions moving and provide an excellent customer experience.
- Learn to interpret agreements and understand requirements related to escrow closings.
- Use a variety of software applications and technologies to support accurate, efficient transactions.
Requirements
- High school diploma or equivalent.
- Two or more years of escrow‑related experience preferred, but not required.
- Customer‑first mindset, positive attitude, and strong work ethic.
- Clear, professional verbal and written communication.
- Strong organizational skills, attention to detail, and willingness to ask questions, solve problems, and learn.
- Team‑oriented approach with drive to help customers and teammates succeed.
- Familiarity with Microsoft Office and ability to learn new systems.
Pay
Pay Range: $20.31 – $27.09 hourly (estimate of base pay at time of posting; actual pay may vary based on knowledge, skills, experience, business requirements, and location).
Schedule
Full‑time, in‑office five days per week.
Benefits
- Medical, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off and paid sick leave.
- Employee stock purchase plan.
- Inclusive, people‑first culture that supports diversity, equity, and inclusion.