Experienced Customer Program Management Professional

Responsibilities

• Perform enterprise software installations (stagings) on customer servers, ensuring readiness for production environments
• Execute software upgrades and updates across customer systems with minimal disruption
• Analyze proposed hardware and software configurations, providing recommendations aligned with customer requirements and best practices
• Utilize Microsoft SQL Server and related technologies to troubleshoot and resolve system issues, including: Performance bottlenecks, System errors, Unexpected application behavior
• Support and maintain internal infrastructure, including performing upgrades and updates to servers used by Support teams
• Collaborate with cross-functional teams to diagnose issues and deliver effective solutions
• Document technical processes, findings, and recommendations clearly and professionally

Qualifications

• Minimum of 3 years or more of strong proficiency with Microsoft SQL Server, including query analysis and performance tuning experience
• Minimum of 3 years or more of experience with Windows Server operating systems
• Minimum of 3 years of more of experience with networking fundamentals, including VPN technologies
• Demonstrated ability to troubleshoot complex technical issues in enterprise environments
• Excellent written and verbal communication skills, with the ability to convey technical concepts to both technical and non-technical audiences

Benefits

• Employer subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts, Health Savings Accounts
• EAP, and Educational Assistance
• Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays

Pay

The salary range for this position is ($72,100.00 - $90,050.00).

Schedule

Hybrid work schedule.