Customer Program Manager

Summary

For smaller customer accounts, the program manager acts as the primary interface to the customer for managing specific programs and projects on behalf of the customer account to achieve planned revenue and profits. This role is a first-level manager within a site, providing direct management to semi-skilled and entry-level professional employees.

Responsibilities

• Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.
• Works as a member of teams responsible for day-to-day activities of customer accounts to ensure product deliveries are on time and projects/programs are on schedule.
• Captures and communicates frequent interactions with customers to maintain satisfaction with the company and its products.
• Coordinates and hosts regular program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• Manages current and planned programs to achieve planned revenue.
• Communicates frequently with customers to help ensure satisfaction with the company and the products.
• Receives and resolves customer issues and complaints.
• Makes hiring and firing decisions.
• Reviews employees' performance and recommends employee compensation; coaches for improved performance and disciplines as necessary.
• Interacts directly with subordinates and peer groups.
• Builds strong internal and external relationships that require exchanging of information and providing explanations in a problem-solving capacity.

Requirements

• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials).
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Qualifications

• Bachelor's degree in related field, or an equivalent combination of education and experience.

Skills

• Knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• Knowledge of the business issues associated with manufacturing PCBs.
• Knowledge of product pricing, contracts and contract negotiations.
• Understanding of business risks and price make up (Value add and Materials).
• Customer contact, negotiation and problem resolution skills.
• Presentation, database management and computer skills.
• Management of multiple, detailed projects to a successful end while working under tight time deadlines.
• Interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Leadership and motivation of a diverse group of employees to achieve high production within tight time deadlines.

Benefits

The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range $108,000-$130,000 annually. Celestica provides eligible employees (those who are scheduled to work 30 hours or more per week) with a range of benefits including medical insurance, dental insurance, vision insurance, short and long term disability, life insurance, voluntary benefits and a 401k plan with company match.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Celestica's policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

Company Overview

Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee-based recruitment services. This location is a US ITAR facility and these positions will involve the release of export-controlled goods either directly to employees or through the employee's movement within the facility. As such, Celestica will require necessary information from all applicants upon an applicant's acceptance of employment to determine if any export control exemptions or licenses must be filed.