Customer Program Manager

Role Overview

The Customer Program & Commercial Manager serves as the primary operational and commercial interface between Virtium and assigned OEM customers. This role manages customer programs, quote administration, shipment coordination, product transitions, forecast alignment, and pricing-related activities.

Role Responsibilities

• Customer Program Management

• Serve as the primary operational contact for assigned OEM customers.
• Develop detailed knowledge of customer factories, manufacturing locations, programs, projects, and product deployments.
• Maintain comprehensive understanding of customer part numbers, approved configurations, product revisions, and lifecycle status.
• Track customer purchasing history, shipment history, forecast trends, and program requirements.
• Carefully coordinate customer product transitions, engineering changes, EOL activities, and replacement product introductions.
• Manage customer requests, action items, and operational issues from initiation through resolution.
• Support customer planning, forecast reviews, and supply alignment activities.
• Carefully coordinate internally with Operations, Supply Chain, Engineering, Quality, and Procurement to support customer requirements.
• Maintain strong working relationships with customer buyers, planners, supply chain teams, logistics personnel, and operational stakeholders.

• Pricing & Quote Management

• Prepare customer quotations and commercial proposals.
• Manage quote revisions and pricing updates throughout product lifecycles.
• Analyze customer buying patterns and pricing behavior.
• Recommend pricing actions based on market conditions, customer demand, inventory positions, and competitive activity.
• Support pricing negotiations alongside Sales Account Managers.
• Monitor quote activity, win rates, margin performance, and customer profitability.

• Customer Supply Chain Coordination

• Carefully coordinate shipment schedules and delivery priorities with customer logistics and planning teams.
• Maintain oversight of backlog, allocation, expedite requests, and delivery commitments.
• Communicate supply constraints, lead time changes, and recovery plans.
• Carefully support customer inventory management discussions and forecast alignment activities.
• Escalate and coordinate issue resolution across internal departments.

Required Qualifications

• The ideal candidate brings industry knowledge, pricing discipline, commercial judgment, and the ability to make sound decisions in a fast-moving market. Customer-facing experience is valuable for supporting quote strategy and pricing discussions.

• 5+ years of experience in pricing, procurement, strategic sourcing, commodity management, product management, sales, or other commercial roles.

• Strong understanding of semiconductors, memory, storage, electronics, or adjacent technology markets.

• Experience developing quotes, sourcing strategies, pricing recommendations, or other commercial decisions in fast-changing markets.

• Advanced Excel skills and comfort working with market data, pricing analysis, and business intelligence tools.

• Strong communication and negotiation skills, with the confidence to support pricing decisions using data, market insight, and sound commercial judgment.

• Ability to operate with urgency, make commercial decisions under uncertainty, and remain disciplined under customer pressure.

Preferred Qualifications

• Preferred candidates may have backgrounds in pricing, strategic sourcing, procurement, commodity management, commercial operations, or customer-facing support for OEM, ODM, or enterprise customers.

• Relevant backgrounds may include:

• DRAM/NAND suppliers
• SSD manufacturers
• Semiconductor distributors
• Commodity management teams
• Pricing and business operations groups
• OEM procurement organizations

Preferred Skills and Traits

• Program Ownership

• Hightly organized and detail oriented.
• Able to manage multiple customer programs simultaneously.
• Takes accountability for customer commitments.
• Follows issues through to completion.

• Customer Business Acumen

• Understands how OEM customers operate.
• Builds credibility with buyers, planners, and logistics teams.
• Understands factory-level and project-level requirements.
• Can discuss both operational details and commercial implications.

• Commercial Assertiveness

• Comfortable discussing pricing with customers.
• Protects margin while maintaining relationships.
• Uses data and market intelligence to support pricing decisions.

Compensation, Bonus, Schedule & Location

Reports to: Chief Operations Officer
Compensation: Base salary starts at $120,000, with final compensation based on experience and qualifications. This role is bonus eligible.
Schedule: Full-time, Monday through Friday.
Location: Fully onsite in Rancho Santa Margarita, California.
Travel: Monthly domestic travel and quarterly international travel may be required.
Sponsorship/Relocation: At this time, visa sponsorship and relocation assistance are not available.

Benefits

• 401(k)
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement

Application Question(s)

• Will you now or in the future require sponsorship for employment visa status (e.g., H1B visa sponsorship)?
• We are open to local candidates at this time as a relocation package is not included for this role. Do you live in the Orange County, CA area?
• Do you have experience coordinating customer requirements across internal teams such as Sales, Operations, Supply Chain, Procurement, Engineering, Quality, or Planning?
• Are you advanced in Microsoft Excel, including the ability to analyze pricing, forecast, customer, inventory, margin, or market data?
• Do you have experience supporting customer forecasts, backlog reviews, shipment coordination, delivery priorities, or supply alignment activities?
• Are you comfortable discussing pricing, delivery priorities, supply constraints, or commercial issues directly with customers and internal stakeholders?
• Are you able to manage multiple customer programs, quotes, action items, and operational follow-ups simultaneously while meeting deadlines?
• If hired, what would be the earliest start date?
• Do you have at least 5 years of experience in pricing, procurement, strategic sourcing, commodity management, product management, sales, commercial operations, or a closely related commercial role?
• Do you have professional experience working with semiconductors, memory, storage, electronics, embedded hardware, or adjacent technology markets?
• Do you have hands-on experience preparing customer quotes, commercial proposals, pricing recommendations, sourcing strategies, or similar commercial decisions?
• Have you supported OEM, ODM, enterprise, or industrial customers in a customer-facing commercial, program management, supply chain, procurement, or operations role?