Senior Customer Experience Program Management Professional
Responsibilities
- Lead and manage customer experience programs to ensure exceptional service delivery and customer satisfaction.
- Develop and implement strategies to enhance customer engagement and streamline processes.
- Collaborate with cross-functional teams to drive continuous improvement in customer experience initiatives.
Qualifications
- 3-4 years of proven experience in customer experience program management or a similar role.
- Strong leadership and program management skills.
- Expertise in customer experience methodologies and best practices.
- Experience in utilizing customer feedback tools and technologies to drive improvements.
- Ability to build and maintain strong relationships with customers and internal stakeholders.
About the Role
Reporting directly to our Senior Director of Program Management, you will work out of our Phoenix, AZ location on a Hybrid work schedule. You will impact customer engagement, program management, operational efficiency, and business development. At Honeywell, our leaders play a critical role in shaping the customer journey and ensuring that our solutions meet and exceed customer expectations.
Benefits
- Competitive salary
- Leading-edge work
- Developing solutions side-by-side with dedicated experts in their fields
- Comprehensive benefits package including:
- Employer-subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts, Health Savings Accounts
- EAP, and Educational Assistance
- Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
Pay
Details on pay are not specified in the job description.
Schedule
The schedule is not specified in the job description.
Skills
Not specified in the job description.
Benefits
Details on benefits are provided in the job description.
Pay
Details on pay are not specified in the job description.
Schedule
The schedule is not specified in the job description.
Application Instructions
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Equal Opportunity Employer
Honeywell is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
U.S. Export Control Compliance
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.
About Honeywell
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here
The Business Unit
Honeywell Aerospace Technologies (AT) products and services are found on virtually every commercial, defense, and space aircraft in the world. We build aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components and more, and connect many of them via our high-speed Wi-Fi offerings. Our solutions create healthier air travel, more fuel-efficient and better-maintained aircraft, more direct and on-time flight arrivals, safer skies and airports, and more comfortable flights, along with several innovations and services that reflect exciting and emerging new transportation methods such as autonomous and supersonic flight.
Revenues
In 2023 for Honeywell Aerospace Technology were $14B.
Employees
There are approximately 21,000 employees globally.