Experienced Automotive Service Advisor

About the role

Southaven Kia is seeking an experienced, professional Service Advisor who knows how to manage the drive, communicate clearly, and deliver a top-tier customer experience. This role is for advisors who understand that success comes from accuracy, accountability, and customer trust—not shortcuts.

Responsibilities

• Greet customers and manage the service lane experience from write-up to delivery
• Accurately document customer concerns and recommend maintenance and repairs
• Communicate clearly with technicians, parts, and management
• Manage workflow, follow-up, and repair status updates
• Drive CSI, service retention, and first-visit resolution
• Ensure repair orders meet manufacturer and dealership standards
• Uphold safety, compliance, and quality control expectations

Requirements

• Minimum 5 years of Service Advisor experience in a dealership environment (or combined service experience)
• Brand-specific certification (Kia preferred) or equivalent OEM certification - required
• Strong understanding of service processes, warranty guidelines, and repair order accuracy
• Pioneered customer service, communication, and sales skills
• Ability to thrive in a fast-paced, high-volume service drive
• Professional appearance and customer-first mindset

About Southaven Kia

Located in Southaven, MS, Southaven Kia is a modern dealership committed to providing exceptional service and quality to our customers. We pride ourselves on building customer trust and fostering a professional, supportive environment for our team members.