Experienced Automotive Service Advisor

Job Description

Salt Lake Valley CDJR is seeking an experienced Service Advisor to provide exceptional customer service and manage vehicle repairs and maintenance. The ideal candidate will greet and assist customers, schedule service appointments, communicate service details, prepare repair estimates, and coordinate with the service team.

Key Responsibilities

• Greet and assist customers with their service needs in a friendly and professional manner
• Schedule service appointments and confirm service details with customers
• Communicate clearly with customers regarding the status of their vehicles
• Prepare repair estimates, obtain approvals, and ensure proper documentation
• Advise customers on recommended maintenance and repairs based on diagnostic reports
• Cook up with the service team to ensure timely and efficient repair and service
• Maintain accurate records of customer interactions and service history
• Ensure customer satisfaction by addressing inquiries, complaints, and concerns
• Process customer payments and handle warranties and claims
• Stay current on industry trends, products, and services to better assist customers

Qualifications

• High school diploma or equivalent (Associate’s degree or higher is a plus)
• Proven experience as a Service Advisor or in a customer-facing role
• Strong communication and interpersonal skills
• Ability to handle multiple tasks efficiently and under pressure
• Knowledge of automotive repair services and maintenance (preferred, but not required)
• Excellent organizational skills and attention to detail
• Proficient with computers and service software (CRM experience is a plus)
• A valid driver’s license

Benefits

• Competitive salary and bonus opportunities
• Health, dental insurance
• Paid time off and holidays
• 401(k) plan with company match
• Employee discounts on services and products
• Ongoing training and career development opportunities