Experienced Automotive Service Advisor

About the role

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. As a Service Advisor, you will be the primary point of contact for our customers, ensuring excellent communication and smooth service experiences. You will work closely with our technicians and service department to deliver top-quality service and maintain high customer satisfaction. Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

Responsibilities

• Greet customers promptly and courteously, providing exceptional customer service
• Understand customer vehicle needs and accurately communicate repair recommendations
• Schedule service appointments and manage repair orders efficiently
• Coordinate between customers and the service team to ensure timely and quality repairs
• Provide clear explanations of service costs and answer customer questions
• Maintain detailed records of services and customer interactions
• Promote additional services and warranty work

Qualifications

• Previous experience as an Automotive Service Advisor or similar role
• Strong knowledge of automotive repair and maintenance processes
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Proficient with computer systems and automotive service software
• Positive attitude and a focus on customer satisfaction

Benefits

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts