Experienced Automotive Service Advisor

About the role

Advantage Chevrolet of Bridgeview is seeking an experienced and motivated Service Advisor to act as the liaison between our customers and the service department. You will ensure every customer has a seamless and professional experience, from scheduling service to the completion of work. We're looking for a results-driven individual focused on delivering high CSI scores through exceptional service.

Responsibilities

• Greet customers promptly and professionally
• Understand customer concerns and accurately document service requests
• Communicate with technicians and relay findings and recommendations to customers
• Provide accurate estimates and timelines for repairs and maintenance
• Promote additional services based on vehicle needs
• Maintain strong customer relationships and follow up on service satisfaction
• Help maintain and improve high CSI scores

Requirements

• Minimum of 2 years of experience as a Service Advisor or similar role
• GM (General Motors) experience is preferred, but not required
• Proven ability to maintain high customer satisfaction ratings (CSI)
• Strong communication and interpersonal skills
• Working knowledge of automotive repair and maintenance
• AutoMate and XTime software experience a plus
• Valid driver’s license

Benefits

• Competitive pay with bonus opportunities
• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Ongoing training and development
• Supportive and team-oriented environment