Experience Greeter - Guest Relations
About the role
Experience Greeters reflect a commitment to the ECU Health values Integrity, Compassion, Education, Accountability, Safety, and Teamwork and play a vital role in championing the experience our patients, families, and visitors while in our facilities. As a central point of contact, Experience Greeters welcome, check-in and assist all individuals who enter an ECU Health facility. They work in partnership with experience coordinators and care teams to connect patients, families and guests with the appropriate services to meet their needs.
Responsibilities
Experience Greeters partner with all hospital departments to help ensure that every person that visits the facility has an exceptional experience. They assist with the visitor screening process, visitor management process, and wayfinding using technology and other resources as needed.
Requirements
- High School or equivalent (GED) or higher is required
- Bilingual EN/SP Skills Preferred
- 0 - 2 years experience in customer relations
Qualifications
Day shift Primarily M-F, with rotating weekends
About ECU Health Medical Center
ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.