Guest Services Greeter

About the Role

As the first point of contact for our customers, the Greeter plays a vital role in creating an exceptional first impression. This position is responsible for warmly welcoming every guest, engaging them in friendly conversation, and ensuring they begin their shopping experience feeling valued and excited to explore our showroom.

The ideal candidate is energetic, personable, polished, and thrives in a customer-focused environment. This individual must be comfortable standing for extended periods, enjoy interacting with people from all backgrounds, and possess excellent communication skills.

Responsibilities

• Welcome every customer with a warm, genuine, and enthusiastic greeting upon arrival.
• Create a memorable first impression by providing outstanding hospitality and customer service.
• Quickly and accurately register customer information using the company's guest management system.
• Engage customers in friendly conversation while efficiently collecting information.
• Direct guests to the appropriate Design Consultant or department based on their shopping needs.
• Answer basic questions about the store, services, and amenities.
• Support the Guest Services team in delivering an exceptional customer experience.
• Maintain a professional, polished appearance and positive attitude throughout each shift.
• Represent the company's commitment to hospitality and world-class service.

Requirements

• Outstanding interpersonal and customer service skills.
• Naturally energetic, outgoing, and confident when engaging with the public.
• Excellent verbal communication and conversation skills.
• Professional appearance and demeanor.
• Ability to stand and walk for extended periods throughout the shift.
• Fast and accurate typing skills to efficiently enter customer information.
• Strong attention to detail and organizational skills.
• Comfortable using computers and customer registration software.

Preferred Qualifications

• Furniture retail or interior design knowledge.

Working Conditions

This is an on-site position inside our retail space.

Physical Requirements

• Regularly required to stand for long periods and be mobile within the retail space.
• Must be able to communicate with the public in person.