Experience Associate Manager

About the role

As an Experience Associate Manager at T-Mobile, you will work in our newest retail format designed to elevate the service and sales experience in retail. This role involves working closely with the Experience Store Manager to support Senior Mobile Experts in using new systems and tools to solve customer needs and manage the product roadmap for these locations.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Solves customer pain points in one interaction utilizing in-store systems and digital tools.
• Coaches in all directions and provides actionable feedback that improves performance.
• Takes ownership of store performance.
• Led by example in training completion and staying up to date on product and service knowledge.

Requirements

• Demonstrated ability to provide exceptional customer experience.
• Absorbs and adopts new tools and processes.
• Drives sales outcomes.
• Leads and inspires teams.
• Creates quality results.

Qualifications

• High School Diploma/GED.
• 12+ months of Neighborhood Retail Associate Manager experience (preferred).
• 12+ months of Associate Coach experience (preferred).

Skills and Abilities

• Coaching.
• Communication.
• Customer Problem Solving.
• Customer Service.
• Leadership.
• People Management.
• Product Knowledge.
• Receptive to Feedback.
• Sales.
• Sales Metrics.

Benefits

At T-Mobile, we offer a comprehensive benefits package including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Additionally, eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.

Pay

The pay range for this role is $28.85 - $48.04 per hour, with an annualized incentive target of $9,600. For more detailed information on the pay range based on hiring location, visit this link.

Schedule

Travel Required: No

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together! Eligible employees can access medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Additionally, eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.